Delivery Information

Royal Mail

Royal Mail Tracked48 Service
Same day dispatch Monday to Friday on orders placed before 2.00pm. (Excluding Bank holidays)
Deliveries are made weekdays and on Saturday.

£2.99
FREE - spend over £40
(Based on sub-total after any discount applied)

As of 05/02/2024, we have officially switched to Royal Mail Tracked48 service at no extra charge to customers. Please be aware that any orders made before this date may be using the older Standard24 service which will take longer to arrive.

Please note that Royal Mail will only supply further information after the order has been collected and scanned into their network. Tracking information will be automatically sent to you via email and/or text message depending on whether you provided an email address and/or mobile number. You will receive tracking shortly after your order is dispatched.

Click here for the latest service updates from Royal Mail
You can check for any delivery status updates, regarding your order, with Royal Mail and DPD here: Order Status Checker

DPD - Next Working Day Delivery (*please read terms of service below)

Next working day (available for select UK locations only)
Deliveries made Monday - Friday (excl. Bank Holidays)
Fully tracked service with a 1hr delivery window, collection point and safe place options
Signature required, or safe place option available
Orders placed before 2pm Mon-Fri dispatched same day (excl. Bank Holidays)

£6.49

DPD - Saturday Delivery

Same day dispatch for orders placed before 2.00pm on Friday.
Fully tracked service with a 1hr delivery window, collection point and safe place options
Signature required, or safe place option available

£10.49

If you are opting for a DPD delivery service, make sure to enter your mobile number and/or your email address at the checkout, to receive updates and delivery time slot information about your delivery, from DPD.

DPD aims to guarantee your order will be delivered the following day after dispatch. Disruptions are unlikely but can occur and are beyond our control.

Shipping Disclaimer

Mist Electronic Cigarettes LTD are in no way responsible for the detention of any goods by any countries associated with customs or legal departments. Please make yourself aware of your country's rules and restrictions surrounding the importation of e liquid and e cigarette products.

Delivery Times

All orders placed before 14:00 GMT will be shipped the same day (Monday - Friday and not including Bank Holidays) and usually arrive within 1-3 days (UK), 5-10 days (Europe) and up to 14 days (Rest of World). However, please allow 1-14 working days for your order to be delivered within the UK, and 5-25 days within Europe and up to 30 days for parcels to the rest of the World.
Unfortunately, Mist are unable to ship to the U.S.

Returns

If for any reason you are not entirely happy with your Mist E-liquid or E-cigarette, you can return the e liquid/e cigarette unopened within 30 days from the date of purchase. When we receive your returned item in satisfactory condition, a full refund of the product will be given. If the product is faulty you can return it within 30 days from the date of purchase for a 24 hour inspection. When we receive your returned item including the original packaging, if we find the product to be faulty we will provide a full refund or replacement. This does not cover damage resulting from improper use.

Mist Electronic Cigarettes only accept returns of opened items if they are faulty. For hygiene reasons E-liquid cannot be returned if it has been opened and the seal has been broken and clearomizers cannot be returned if opened, filled or used at all, unless faulty.

If you need to return a product to us: Complete our returns form by logging into your Mist account. View your "Order History" via the "My Account" tab. Here you can select the appropriate order and product/s that you wish to return. Please fill in all that is required and provide as much information as possible as to the reason for return, this enables us to process the return efficiently. Once we have received the request, we will contact you and provide instructions on how to complete the procedure.

Alternatively, for any questions or queries, please don't hesitate to contact us!

01273 681 138
help@misteliquid.co.uk
Happy Vaping!

After careful consideration, we have decided to terminate our international shipping service to most countries. Due to the complex and varying regulations and laws in different countries, we have found it increasingly difficult to ensure that we are compliant with all local requirements. This has led to delays, additional costs, and sometimes even the confiscation of our products at customs.

As a result, we have made the difficult decision to focus our business solely on serving customers within the UK and a select few countries which do not impose any restrictions on our products.

We will continue to ship to the following countries:

Ireland
France
Germany
Luxembourg
Croatia
Iceland

International Shipping Rates

All international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery, and are the responsibility of the customer.

Standard Airmail - Europe (not tracked): £8.99
International Tracked and Signed - Europe: £14.99

Rest of the World

Standard Airmail (not tracked): £9.99
International Tracked and Signed: £16.99

Orders usually arrive within 5-10 days (Europe) and up to 14 days (Rest of World). However, please allow up to 5-25 days within Europe and up to 30 days for parcels to the rest of the World.

Prohibitions and restrictions

It is your responsibility to check that the items you are ordering are permitted, please check the rules for your destination country. Please be aware that all international parcels may be subject to import taxes, duties, or customs fees upon delivery, and are the responsibility of the customer.
Unfortunately, Mist are unable to ship to the U.S.

For any questions or queries, please don't hesitate to contact us!

01273 681 138
help@misteliquid.co.uk
Happy Vaping!

Christmas Delivery Information

To ensure your orders arrive in time for Christmas, please note our holiday shipping deadlines:

UK Shipping Deadlines

Royal Mail Tracked48: Order by 2pm Friday 20th December
DPD Next Day Delivery: Order by 2pm Friday 20th December (*weekday delivery)
DPD Saturday Delivery: Order by 2pm Friday 20th December

International Shipping Deadlines

Ireland: Order by Monday 16th December
France, Germany & Luxembourg: Order by Monday 16th December
Croatia & Iceland: Order by Friday 13th December

Please Note:

These dates are recommended latest ordering dates and do not guarantee delivery before Christmas
Adverse weather conditions and high seasonal volumes may affect delivery times
Our customer service team will be available until 2pm on Friday 20th December
Normal shipping services will resume from Thursday 2nd January

Christmas Opening Hours

Last dispatch day: Friday 20th December (orders before 2pm)
Closed: 21st December - 29th December
Reopen: Monday 30th December
Order by 11am December 31st for dispatch before New Years Day
Closed New Years Day: Wednesday 1st January
Reopen: Thursday 2nd January

For any queries during the holiday period, please email: help@misteliquid.co.uk and we will get back to you as soon as we can.

From all of us at Mist, we wish you a Merry Christmas and Happy New Year!