Return Policy
30-Day Return Policy
At MIST Electronic Cigarettes, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your MIST E-liquid or E-cigarette, you may return the unopened product within 30 days from the date of purchase for a full refund.
Faulty Products
If the product is faulty, you can return it within 30 days from the date of purchase for a 24-hour inspection. To be eligible for a refund or replacement, the product must be returned in its original packaging and in satisfactory condition. Please note that this policy does not cover damage resulting from improper use e.g being dropped. If your device becomes faulty after the 30 day return period, you will have to refer to the manufacturer warranty. This can be found inside your devices original box.
Refund and Replacement
If we find that the product you returned is faulty, we will provide a full refund or replacement, as applicable. If you are returning an item for a refund, please allow 5-7 business days for the refund to appear in your account.
Returns Procedure
If you need to return a product to us, please complete our returns form by logging into your MIST account. In the "Order History" tab, select the order and product/s that you wish to return, and fill in all required information, including the reason for return. Providing as much information as possible will help us process the return more efficiently. Once we have received your request, we will contact you with instructions on how to complete the procedure.
Hygiene
Please note that for hygiene reasons, E-liquid cannot be returned if the seal has been broken, clearomizers and tanks cannot be returned if they have been opened, filled or used, unless they are faulty.
Restocking Fee
We may refuse to accept a return if the item is not in its original condition, is damaged or missing parts, or is returned outside of the 30-day return period. If we do accept a return that does not meet these conditions, we may charge a restocking fee.